Welcome to STRONG STONE FACES, INC ("StoneFaces", "us", "our" or "we"). The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.
We produce content, videos, products, services and/or other materials (collectively along with our titles, features, content, software, updates, video files, downloadable content, add-ons, and/or modified versions, “Content”), made available on our website, which includes without limitation stonefaces.tv ("Site") and all products built and maintained by STRONG STONE FACES, INC.
You should also read our Terms which set out the contract between you and us.
Our guiding principle is to collect only what we need. Here’s what that means in practice.
When you sign up for a Service product, we typically ask for identifying information such as email address. That’s done in turn, so you can personalize your new account, and we can send you login access via magic links, invoices, updates, or other essential information. We’ll never sell your personal information to third parties. We can use your public social media posts (from Instagram or Twitter) in our marketing statements. Even here we would be more than happy to remove this content after your request to our email.
When you pay for a Service, we ask for your credit card and Zipcode. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to detect fraudulent credit card transactions, and to print it on your invoices.
We log all access to all accounts by full IP address so that we can always verify that no unauthorized access has happened. We keep this login data for as long as your account is active.
We also log full IP addresses used to sign up a account. We keep this record forever because they are used to mitigate spam signups.
Web analytics data — described further in the Website Interactions section — are also tied temporarily to the IP addresses to assist with troubleshooting cases. We are using Snapchat & Facebook Pixel for campaign tracking, as well as Google Analytics for platform analytics.
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you to our page for statistical purposes, like conversion rates and to test our new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable while you are signed into our Services.
We also store information about your video views and it's tied to your account if you watched any of our paid episodes. Based on this data, we decide how to move forward with our content; how to pay content creators, and we also provide to you a useful feature that allows you to come back over time and continue watching your videos from the moment you have left off.
We do use persistent first-party cookies to store certain preferences. It makes it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.
At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.
When you write to us with a question or to ask for help, we keep that correspondence, including the email address. So, that we have a history of past correspondences to reference if you reach out in the future.
We also store any information you volunteer like surveys. Sometimes, when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.
We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.
We also do not collect any biometric data. Your profile picture (Avatar) is automatically fetched from service called Gravatar by your email, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.
Our default practice is to not access your information. The only times we’ll ever access or share your information are:
To provide products or services you’ve requested. We do use some third-party services to run our applications and only to the extent necessary process to some or all of your personal information via these third parties. For example:
Having subprocessors means we are using technology to access your data. No human being looks at your data for these purposes unless an error occurs that prevents and stops an automated process from working and requires manual intervention to fix.
STRONG STONE FACES, INC is a US company and all data infrastructure are located in the US.
We apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. We recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:
If you have questions about exercising these rights or need assistance, please contact us at: email@example.com
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
Most data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.
We keep a copy of your data for 30 days and after that period your information will be fully destroyed. This applies both for cases when an account owner directly cancels and for auto-cancelled accounts.
Our products and other web properties are operated in the United States. If you are located within the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.
We may update this policy as needed to comply with relevant regulations and reflect any new practices.