StoneFaces Privacy Policy

Welcome to STRONG STONE FACES, INC ("StoneFaces", "us", "our" or "we"). The privacy of your data — and it is your data, not ours! — is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights to your data. We promise we never sell your data: never have, never will.

We produce content, videos, products, services and/or other materials (collectively along with our titles, features, content, software, updates, video files, downloadable content, add-ons, and/or modified versions, “Content”), made available on our website, which includes without limitation stonefaces.tv ("Site") and all products built and maintained by STRONG STONE FACES, INC.

By using our Services, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. We reserve the right to modify or amend the terms of our Privacy Policy from time to time. Your continued use of our Services following the posting of changes to the Privacy Policy will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

You should also read our Terms which set out the contract between you and us.

What we collect and why

Our guiding principle is to collect only what we need. Here’s what that means in practice.

Identity & access

When you sign up for a Service product, we typically ask for identifying information such as email address. That’s done in turn, so you can personalize your new account, and we can send you login access via magic links, invoices, updates, or other essential information. We’ll never sell your personal information to third parties. We can use your public social media posts (from Instagram or Twitter) in our marketing statements. Even here we would be more than happy to remove this content after your request to our email.

Billing information

When you pay for a Service, we ask for your credit card and Zipcode. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to detect fraudulent credit card transactions, and to print it on your invoices.

Geolocation data

We log all access to all accounts by full IP address so that we can always verify that no unauthorized access has happened. We keep this login data for as long as your account is active.

We also log full IP addresses used to sign up a account. We keep this record forever because they are used to mitigate spam signups.

Web analytics data — described further in the Website Interactions section — are also tied temporarily to the IP addresses to assist with troubleshooting cases. We are using Snapchat & Facebook Pixel for campaign tracking, as well as Google Analytics for platform analytics.

Website interactions

When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you to our page for statistical purposes, like conversion rates and to test our new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable while you are signed into our Services.

We also store information about your video views and it's tied to your account if you watched any of our paid episodes. Based on this data, we decide how to move forward with our content; how to pay content creators, and we also provide to you a useful feature that allows you to come back over time and continue watching your videos from the moment you have left off.

Cookies and Do Not Track

We do use persistent first-party cookies to store certain preferences. It makes it easier for you to use our applications, and support some in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your own browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.

At this time, our sites and applications do not respond to Do Not Track beacons sent by browser plugins.

Voluntary correspondence

When you write to us with a question or to ask for help, we keep that correspondence, including the email address. So, that we have a history of past correspondences to reference if you reach out in the future.

We also store any information you volunteer like surveys. Sometimes, when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Information we do not collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

We also do not collect any biometric data. Your profile picture (Avatar) is automatically fetched from service called Gravatar by your email, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

When we access or share your information

Our default practice is to not access your information. The only times we’ll ever access or share your information are:

To provide products or services you’ve requested. We do use some third-party services to run our applications and only to the extent necessary process to some or all of your personal information via these third parties. For example:

• Cloud services provider.
• Payment processing services.
• Error reporting software.

Having subprocessors means we are using technology to access your data. No human being looks at your data for these purposes unless an error occurs that prevents and stops an automated process from working and requires manual intervention to fix.

When required under applicable law

STRONG STONE FACES, INC is a US company and all data infrastructure are located in the US.

• If US law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring we share data, we have to comply. Otherwise, we flat-out reject requests from local and federal law enforcement when they seek data. And unless we’re legally prevented from it, we’ll always inform you when such requests are made. In the event a government authority outside the US approaches us with a request, our default stance is to refuse unless the US government compels us to comply through procedures outlined in a mutual legal assistance treaty or agreement.
• Similarly, if we receives a request to preserve data, we refuse unless compelled by either the US Federal Stored Communications Act, 18 U.S.C. Section 2703(f) or a properly served US subpoena for civil matters. In both of these situations, we have to comply. In these situations, we notify affected customers as soon as possible unless we are legally prohibited from doing so. We do not share preserved data unless absolutely required under the Stored Communications Act or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we destroy any preserved copies we made of customer data once the preservation period lapses.
• If we get an informal request from any person, organization, or entity, we do not assist.

Your rights with respect to your information

We apply the same data rights to all customers, regardless of their location. Currently some of the most privacy-forward regulations in place are the European Union’s General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”) in the US. We recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:

• Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
• Right to Correction. You have the right to request correction of your personal information.
• Right to Erasure / “To be Forgotten” This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
• Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right “to be forgotten”) may, by virtue of your exercising those rights, prevent you from using our Services.

If you have questions about exercising these rights or need assistance, please contact us at: help@stonefaces.tv

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.

Most data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

What happens when you delete your account

We keep a copy of your data for 30 days and after that period your information will be fully destroyed. This applies both for cases when an account owner directly cancels and for auto-cancelled accounts.

Location of site and data

Our products and other web properties are operated in the United States. If you are located within the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at help@stonefaces.tv and we’ll be happy to answer them!